Privacy Policy

Last updated: 02-01-2023

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This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the SERA service.

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Contacting us

If you have general questions about your account or how to contact customer service for assistance, please email us at contact@sera.ag. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at admin@sera.com. The data controller of your personal information is SERA Intelligence GmbH. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

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Collection of information

We receive and store information about you such as:

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party companies may also use cookies for tracking purposes.

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Use of information

The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

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Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.